Back Office Support for Your Whole Business
Your passion for serving clients should leave room for your own life and family to thrive. Back Office Support helps Australian health and medical business owners strengthen their people, finances, marketing, client relationships and systems.
We provide permanent full-time Philippine support roles. We do not offer part-time VAs. Choose the role your business needs and agree its responsibilities, working arrangements, full costs and onboarding before proceeding.
Only need a few hours of help? For therapy practices, The Fully Automated Practice may suit specific recurring workflows. We assess suitability and the human oversight needed. Request a Free Business Growth Call to discuss fit. Practice CRM is in development.
Client Service & Relationships
People & Business Operations
Finance, Marketing & Technology
How We Support Your Practice
Choose a generalist or specialist permanent full-time role. Agree responsibilities, systems access, coverage and escalation with your practice. You lead day-to-day priorities; clinical decisions and final clinical approvals remain with qualified practitioners.
Support works best when your business knows how to use it
Clarify your goals, choose priorities for a 90-day plan and decide what to retain, delegate or automate. Practical instructions, screen recordings, recurring work cycles and regular feedback give your support clear expectations.
Keep the knowledge when people change
Record the process in business-controlled systems, then have the worker demonstrate that they can follow it. Agree decision boundaries, individual access and unfinished-work handovers. Reusable onboarding resources help the next person pick up the work.
What if previous support created more work?
Start with defined responsibilities and a baseline. Measure time released after training, supervision, checking and corrections, alongside quality, completion and the full cost. A bigger team is not the only goal: reliable client service, owner pay, leave and time for life can matter too.
Can this fit our existing people and software?
Review what works, where tasks are lost and who owns each step. Agree any changes with your practice manager and other providers before implementation. Specialist and technical work needs an agreed scope.
Read the costs, measurement examples and practical buying questions.
Client Service & Relationship Support
Support for enquiries, calls, appointment coordination, client follow-up, referral relationships and CRM records helps keep people connected to your practice.
Agree the role, processes, access and escalation with your support person. Your team retains responsibility for clinical advice and decisions.
Bookkeeping, Accounting & Finance
Choose bookkeeping, accounting or finance support for agreed work such as invoicing, reconciliation, payroll preparation, billing and reporting.
Define the qualifications, access and review required for the role. Your practice retains approval of financial decisions, claim submissions and its professional obligations.
Marketing, SEO & Digital Advertising
Support your brand through content, graphic design, social media, email campaigns, website updates and community engagement.
Discuss specialist SEO and digital advertising support for search visibility, paid campaigns, funnels and reporting. You approve the strategy, budget and public content; the role and measures are agreed for your business.
HR, Recruitment & Team Operations
Build support for recruitment coordination, onboarding, HR records, rosters, leave tracking, training coordination, performance review preparation and team engagement.
Your business makes employment and management decisions. Agree responsibilities, confidentiality, access and when concerns must be escalated to the appropriate person.
CRM, AI, IT & Automation
Discuss CRM development, AI and IT support for the systems your business uses. Agree the workflow, compatibility, permissions, security responsibilities and technical scope before work starts.
The Fully Automated Practice offers a separately defined automation setup and handover for therapy businesses. Your team directs ongoing use. Further technical work is separately scoped. Practice CRM is in development.
Business & Clinical Coaching
Growing a practice requires strong leadership and smart decision-making.
Our coaching programs help you refine business strategies, improve team management, and explore new revenue opportunities—whether that’s expanding beyond NDIS or streamlining your current services.
Online Resources & Community Support
Running a practice or advancing your career doesn’t have to feel isolating.
Join the 3X Sustainable Therapy Practice Community to connect with peers, gain expert insights, and stay informed about industry trends and business strategies.
